Refund policy

Exchange Policy

Last Updated: August 14, 2026

At TashNum, we want you to have a piece that fits and feels right. If you'd like a different size or color, our exchange process makes it simple. Please read below for full details.

1. Exchange Eligibility

To be eligible for an exchange, your item must meet the following conditions:

  • Exchange request submitted within 7 days of the delivery date
  • Item is unused, unworn, and unwashed
  • Original tags are still attached
  • Item is in its original packaging
  • Item is not on our list of non-exchangeable items (see Section 6)
  • Proof of purchase (order number or receipt) is provided

Items that show signs of wear, alteration, perfume/deodorant marks, or damage caused after delivery will not be accepted for exchange.

2. Exchange Timeframe

  • You have 7Β days from the date of delivery to request an exchange.
  • To start an exchange, contact us at TashNumofficials@gmail.com with your order number, the item you'd like to exchange, and your preferred size/color within this window.
  • Once your request is approved, you will have 5Β days to send the original item back to us.
  • Exchange requests made after this window has closed will not be accepted, except where the item was damaged, defective, or incorrect (see Section 5).

3. How to Request an Exchange

  1. Email us at TashNumofficials@gmail.com with your order number, the item you'd like to exchange, and the size/color you'd like instead.
  2. Our team will confirm availability of your requested size/color and approve your request within 3 business days.
  3. Once approved, we'll share instructions on how and where to send your original item.
  4. Please do not send items back to us without first receiving exchange approval, as unapproved returns may not be processed.
  5. Once we receive and inspect your original item, we will dispatch your new item.

4. What You Can Exchange For

  • Size exchange – swap for a different size of the same item, subject to availability
  • Color exchange – swap for a different color of the same item, subject to availability
  • Different item exchange – in some cases, we can exchange for a different product; if there's a price difference, we'll either invoice you for the difference or refund it as store credit

If your requested size or color is out of stock, we'll let you know as soon as possible and offer you store credit or a refund instead.

5. Damaged, Defective, or Incorrect Items

If your item arrived damaged, defective, or isn't what you ordered, we'll prioritize getting it fixed quickly:

  • Contact us within 2Β days of delivery at TashNumofficials@gmail.com with your order number and clear photos of the item and its packaging.
  • Once verified, we will send a free replacement or exchange, and we'll cover the cost of return shipping.
  • Please do not use, wash, or alter a damaged/defective item before returning it, as this may affect our ability to process your claim.

6. Non-Exchangeable Items

For hygiene, customization, and quality reasons, the following items are final sale and not eligible for exchange:

  • Innerwear and undergarments
  • Customized, made-to-order, or altered items (e.g., custom embroidery, custom stitching/sizing)
  • Items marked as "Final Sale" or purchased during clearance/discount promotions [adjust if you do accept exchanges on sale items]
  • Earrings and other pierced accessories, if applicable
  • Items returned without original tags or packaging
  • Gift cards

This list may be updated from time to time; the applicable policy is the one in effect at the time of your purchase.

7. Exchange Shipping Costs

  • Return shipping is the responsibility of the customer. We will cover the cost of shipping your new item back to you.
  • We recommend using a trackable shipping method to send your item back, as we cannot be held responsible for items lost in transit to us.
  • Exchanges are limited to 1Β exchange per item.

8. Questions?

We want you to end up with a piece you love. If you have any questions about an exchange, reach out and we'll be happy to help.

TashNum

Email: TashNumofficials@gmail.com

Phone: +92 315 2617132

WhatsApp: +92 315 2617132

This Exchange Policy may be updated from time to time. The policy in effect at the time of your purchase will apply to your order.