Shipping policy
Shipping Policy
Last Updated: August 14, 2026
At TashNum, we want to get your order to you as quickly and smoothly as possible. This page explains how our shipping works, so you know exactly what to expect after you place an order.
1. Order Processing Time
- All orders are processed within 1-2 business days of being placed, Monday through Friday, excluding public holidays.
- Orders placed after 2:00 PM will begin processing the next business day.
- During sale periods, launches, or high-demand times, processing may take slightly longer. We'll always let you know if there's an unexpected delay.
- Once your order is processed and handed to our courier partner, you'll receive a confirmation with your tracking details.
2. Shipping Methods
We currently ship using the following courier partner(s):
- PostEx
We select the courier best suited to your delivery location to ensure the fastest and most reliable service.
3. Delivery Timeframes
| Location | Estimated Delivery Time |
|---|---|
| Major cities (Karachi, Lahore, Islamabad, etc.) | [7-9 BUSINESS DAYS] |
| Other cities and towns | [5-7 BUSINESS DAYS] |
| Remote/rural areas | [5-7 BUSINESS DAYS] |
Delivery times are estimates provided by our courier partners and begin from the date your order is dispatched, not the date it was placed. Delivery times may vary due to weather, public holidays, courier volume, or circumstances beyond our control.
4. Shipping Costs
- Shipping cost: Calculated during checkout.
- Shipping charges (if any) will always be shown at checkout before you confirm your order, so there are no surprises.
5. Order Tracking
- Once your order has been dispatched, you may request tracking number on Whatsapp.
- You can track your order directly on our courier partner's website using this tracking number, or by visiting https://postex.pk/tracking
- Please allow up to 24 hours after dispatch for tracking information to become active in the courier's system.
- If you're having trouble tracking your order, contact us at TashNumofficials@gmail.com and we'll look into it for you.
6. Delivery Issues and Delays
We work hard to make sure your order arrives on time and in perfect condition, but occasionally issues can happen. Here's how we handle them:
Delayed orders If your order hasn't arrived within the estimated delivery window, please reach out to us at TashNumofficials@gmail.com with your order number, and we'll follow up with the courier on your behalf.
Incorrect address Please double-check your shipping address at checkout. We are not responsible for delays or non-delivery caused by an incomplete or incorrect address provided by the customer. If you need to correct your address after placing an order, contact us immediately at TashNumofficials@gmail.com, as we may not be able to make changes once the order has been dispatched.
Failed delivery attempts If the courier is unable to deliver your order (e.g., you were unavailable, or the address could not be located), they will typically attempt delivery 2 more times. After this you may choose to pick the order up at your closest PostEx office or choose to redeliver the order. Additional shipping charges may apply to redeliver a returned order.
Lost or damaged parcels If your order arrives damaged or appears to be lost in transit, please contact us within 2 days of the expected delivery date at TashNumofficials@gmail.com with your order number and, photos of the damaged item/packaging. We will work with you to resolve this through a replacement, or store credit, in line with our Exchange Policy.
7. Questions?
If you have any questions about your order or our shipping process, we're happy to help.
TashNum
Email: TashNumofficials@gmail.com
Phone: +92 315 2617132
WhatsApp: +92 315 2617132
This Shipping Policy may be updated from time to time to reflect changes in our courier partnerships or processes. Please check back periodically for the latest version.